Your Data Protection at sitislot

Information We Collect

In operating our online gambling platform, sitislot collects several categories of personal information from users. This collection takes place directly through the account registration process, use of services and interaction with our platform, as well as indirectly through tracking technologies used for security and service improvement purposes.

The categories of information we collect include:

• Identity Information: Full name, date of birth, identification card number (MyKad), mobile phone number and registered email address.
• Financial Information: Details of payment methods used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC, ETH), deposit and withdrawal history, and transaction records within the platform.
• Technical Information: IP address, web browser type and version, device operating system, session cookie data, access time logs and activity records within the platform.
• Game Information: Betting records, game results, game session duration and platform usage patterns for the purpose of detecting gambling problems and account security.
• Communication Information: Content of interactions with the customer support team via live chat and email, including complaints, feedback and user requests.

Purpose of Using Information

sitislot uses the personal information collected solely for legitimate purposes that are necessary for platform operations. We do not use your data for any purpose unrelated to the services we provide.

• Account Management: To create, verify and manage user accounts, including the identity verification (KYC) process required under our international licensing framework.
• Transaction Processing: To process deposits, withdrawals and in-platform transfers securely and accurately.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access and activities that violate our Terms & Conditions.
• Customer Support: To provide effective 24/7 technical assistance and support services to users in Bahasa Melayu and English.
• Regulatory Compliance: To meet obligations under our international licensing, including anti-money laundering (AML) and counter-terrorism financing (CFT) reporting requirements.
• Service Improvement: To analyse platform usage patterns for the purpose of improving user experience, technical stability and various aspects of our service.
• Responsible Gambling: To monitor gaming activity and identify signs of gambling problems for user protection purposes, in line with our commitment to responsible gambling.

Sharing Information with Third Parties

sitislot respects user privacy and does not sell personal information to any third party. However, there are limited situations where we are required or permitted to share certain information:

• Service Providers: We share only the necessary information with service providers that assist in platform operations, including payment processors, cloud computing service providers and identity verification companies. All these parties are bound by strict confidentiality agreements.
• Authorities: We will disclose information as required by regulatory authorities, law enforcement bodies or courts through lawful processes, when legally required to do so.
• Game Providers: Limited technical data required to operate and verify games within the platform may be shared with licensed game software providers.
• Business Transfers: In the event of a company merger, acquisition or asset transfer, user information may be transferred as part of those assets. Users will be notified in advance if this situation occurs.

In all of the above sharing situations, we ensure that only information that is genuinely necessary is shared, and that the receiving parties comply with appropriate data protection standards.

Cookies and Tracking Technologies

The sitislot website uses cookies and similar tracking technologies to improve the user experience and maintain the security of your session. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for basic website operations, including login authentication, session security and language preferences. They cannot be disabled without affecting platform functionality.
• Functional Cookies: These cookies allow the platform to remember your choices such as display preferences and account settings to improve the user experience.
• Analytics Cookies: We use anonymous data collected through analytics cookies to understand how users interact with the platform, for technical improvement purposes.
• Security Cookies: These cookies help identify suspicious activity, prevent fraud and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of our platform. Session cookies will be deleted automatically when you close your browser, while persistent cookies will expire according to the set duration.

Data Security and Protection

sitislot implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data stored in the database, including passwords and payment details.
• Server infrastructure protected by layered firewalls, intrusion detection systems and continuous security monitoring.
• Two-factor authentication (2FA) is available for users who wish to protect their accounts with an additional security layer.
• Regular security audits by independent parties to ensure our systems meet the latest industry standards.
• Ongoing data protection training for all staff who handle user information.
• A clear incident response procedure in the event of a data breach, including notification to affected users within a set timeframe.

Although we take all reasonable steps to protect your data, no system is completely immune to cyber threats. We encourage users to use strong, unique passwords and not share login credentials with anyone.

Data Retention Period

sitislot retains your personal information for as long as your account is active or as long as needed for the purposes stated in this policy. The following are the retention period guidelines we follow:

• Account Information: Retained for the duration your account is active. After account closure, basic information is kept for a period required by legal compliance obligations.
• Transaction Records: Retained for the minimum period required by anti-money laundering legislation and our international licensing requirements.
• Communication Logs: Records of customer support interactions are kept for quality control and dispute resolution purposes.
• Technical Data: Technical logs and analytics data are retained for the period required for security and system improvement purposes.

Once the relevant retention period has ended, your information will be securely deleted or anonymised using approved procedures.

User Rights Regarding Personal Data

As a sitislot user, you have the following rights regarding your personal information. You may submit any of these rights requests through our customer support:

To submit any of the rights requests above, please contact our support team via live chat or email. We will process your request within a reasonable period and provide a clear response on the action taken.

Cross-Border Data Transfers

As an online gambling platform operating under international licensing, sitislot may process and store user data on servers located outside Malaysia. In such situations, we ensure:

• All cross-border data transfers comply with the data protection standards set by our international licensing framework.
• Appropriate data transfer agreements are established with parties involved in processing data outside Malaysia.
• A level of protection equal to or higher than that stated in this policy is maintained regardless of where data is processed.
• Users will be informed of any material changes to our cross-border data transfer practices.

Children's Privacy and Age Restrictions

The sitislot platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from underage individuals. All users are required to verify their age during the account registration process.

If we find that personal information of a child or minor under the age of 21 has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted. Parents or guardians who discover that their child has registered an account on our platform are asked to contact our support team without delay.

Changes to the Privacy Policy

sitislot reserves the right to modify this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or industry best practices. We will notify users of significant changes through:

• In-platform notifications when you log in to your account.
• Email notifications to the email address registered to your account.
• A notice on the sitislot website homepage.

Continued use of the sitislot platform after the effective date of such changes will be considered acceptance of the updated terms. We encourage users to review this Privacy Policy periodically to stay informed about how we protect your information.

How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact the sitislot customer support team:

• Live Chat: Available 24/7 directly through the sitislot platform, in Malay and English.
• Email: [email protected]

Our team will endeavour to respond to all privacy-related enquiries promptly and thoroughly. We are committed to resolving any privacy concerns you raise in a fair and transparent manner.